1. Order Processing:

• The processing time for CAD shop drawings is subject to individual needs and the size of the project scope. Please contact us through the contact form on our website for a detailed estimate.

• Regardless of project size, we always aim for quick turnarounds, typically no longer than two weeks. If there is a significant delay, we will contact you via email or telephone.

 

2. Delivery Methods & Estimates:

 

• Delivery times will always be given upfront with the price estimate of the project.

• Shop drawings are delivered electronically via email or through a secure download link.

• Delays can occasionally occur due to high demand, technical issues, or unforeseen circumstances. If there are any expected delays, we will notify you promptly.

 

3. Order Confirmation & Tracking:

 

• Once you review the provided estimate of your project and reply with confirmation that you want us to proceed, the order will be processed. The download link for your CAD shop drawings will be sent upon completion.

 

4. Customs, Duties, and Taxes:

 

• Since our products are digital, no customs or duties apply. However, any applicable taxes are the responsibility of the customer and will be displayed at checkout.

 

5. Damages:

 

• As our products are digital, they cannot be physically damaged. In the unlikely event of a corrupted file or download issue, please contact our support team for assistance. We will provide a replacement file free of charge.

 

6. International Delivery Policy:

 

• We provide our CAD shop drawings to customers worldwide. Delivery times may vary based on the customer's location and the complexity of the order.
   

7. Returns Policy:

• Due to the digital nature of our products, all sales are final. However, if you encounter any issues with your shop drawings, please contact us , and we will work to resolve the issue to your satisfaction.
   

8. Payment Methods:

• Payment options will be provided via email, based on client preference. We offer a variety of payment methods thru trusted partners like Stripe, PayPal, or Direct Bank Wire Transfer.